ENGWE L20

Q1: Shipping information:
In Stock: Once you receive your order confirmation email, shipping preparations will begin within the following 2 business days, and your order will be shipped on the third business day.
Pre Sale: Please refer to the product page for detailed shipping times on pre-order items.
No Stock: Please refer to the product page for detailed shipping times on out-of-stock items.

You can expect to receive your product within 7 to 10 business days when shipped from our warehouse.
*Please note: Remote areas and islands are excluded from delivery. Please reach out to our customer service team regarding special requirements or urgent delivery dates and we will endeavour to meet your needs.
Please check our Shipping Policy for additional information regarding delivery locations and costs.

Q2: Compliance with EU regulations
Please click here to view the CE certificate for the L20.

Q3: L20 User Manual
Please click here to view the L20 User Manual.

Q4: How to assemble L20 e-bike:
Please click here to view the instructional bike assembly video for the L20.

Q5: How to change between KM and Miles in the L20 e-bike display:
Please click here to view the instructional video on switching between units of measurement.

Q6: How to restore to factory default:
Please click here to view the instructional video on resetting your e-bike.